Your Common Questions Here
On this page, we answer a lot of common outboard motor questions about our budget and performance electric outboard motors.
And you can follow the links below to our articles if you want to learn more.
See our posts or follow our youtube channel for informative and interesting HowTo articles and videos.
There’s much to see about the capabilities of our motors. Even online user guides that you can read.
Contact motorzoo for advice about your special situation or circumstances:
- via email at info@motorzoo.com.au,
- or by phone, on (1-3000-76268).
Our electric outboard motors come in various sizes, large and small
You will notice when browsing through our product pages, that we have at two variants of electric outboard motors.
The model that best suits you own needs will depend on the job that needs to be done.
We have budget models from 1kw (1.3hp) to 2kw (2.5hp) in power, which are suitable as trolling motors for small watercraft (up to say 4 meters).
And we have performance models from 3.5kw (5hp) to 11.5kw (20hp) in power, suitable for larger watercraft, and use as auxilliary motors.
Some people like simpler things, and some people like a lot of extra features, like a smartphone WiFi App to monitor their engine.
The model that best suits you own needs will depend on the job that needs to be done.
We have budget models from 1kw (1.3hp) to 2kw (2.5hp) in power, which are suitable as trolling motors for small watercraft (up to say 4 meters).
And we have performance models from 3.5kw (5hp) to 11.5kw (20hp) in power, suitable for larger watercraft, and use as auxilliary motors.
Some people like simpler things, and some people like a lot of extra features, like a smartphone WiFi App to monitor their engine.
A model for big jobs, and one for small
motorzoo tries to offer at least two choices in each category (budget and performance), sometimes three:
- One low power choice for those who have a need for lighter engines (and batteries). Or those who don’t know a lot abut all the different features available. This is because we want you to have the opportunity to own something equivalent to the entry level devices offered elsewhere.
- Another high power device that has all the important features a motor needs to do the job like a pro. This is because sometimes you shouldn’t have a toy motor to do the job of a big motor.
How can I fix my electric outboard?
This is one of the most common outboard motor questions we get, from people who have not sourced their motor from us.
It’s what you have to think about before you purchase your engine from places like Alibaba, Amazon, Ebay, etc.
We know that people like to shop around to save money, but we don’t have the time to support customers of other brands
We will service any motorzoo engine. And we’ll do it for free when under warranty. That’s what we’re here for.
Sometimes, we find that what seems like an issue with the motor is only a question of how it is being used.
You could try looking up some of our articles, or YouTube videos to see if your situation is resolved there.
We will service any motorzoo engine. And we’ll do it for free when under warranty. That’s what we’re here for.
Sometimes, we find that what seems like an issue with the motor is only a question of how it is being used.
You could try looking up some of our articles, or YouTube videos to see if your situation is resolved there.
motorzoo doesn’t offer pick-up as an option from our warehouse. Here’s why:
- Pick-ups hardly ever seem to go to plan. People might not be able to find us, or keep us waiting around. Any number of things can go wrong.
- And because we only sell online, we try to keep order fulfilment at motorzoo very organised.
- Also, we’ve secured good deals on shipping with well organised national fulfilment and delivery services.
motorzoo does, however, offer the choice to pick up your order from our showroom at The Spit, in Middle Harbour.
We stand by our motors.
motorzoo provides a warranty protection on all our devices. On the smaller ones, it’s for one year.
And for the larger, more expensive ones, it’s longer. Try getting that from Ebay, Alibaba or Amazon!
Sometimes electric motors can misbehave in the marine environment, since they contain electronics, but they should all perform.
If you think your engine or battery is misbehaving then please contact us via our support page.
We don’t discount. Not on this site. Not for new items. Before you go away, allow us to explain why, we think you will understand:
- Our prices are very competitive anyway. We’re committed to providing advanced outboard motors to our customers at the best prices possible.
- All the time. And if we can afford to make a permanent change, then we will.
- We believe in a level playing field, ie. that ‘discount’ or ‘sale’ pricing is not fair to customers who pay the list price for our models.
- We feel that if a vendor can offer discounted or sale prices on occasion, then why don’t they offer those prices all the time?
Hence no discounts. It’s really that simple. You might find a reconditioned, returned, or second hand item cheaper elsewhere, maybe on our Ebay store.
What we will do, occasionally, is:
- offer a reduced price for backorders, since the customer is having to wait, and since they are helping to finance our next consignment;
- offer giveaways when we want to move things along, for example a free window cleaner with every motor purchased.
When a customer gets a new system from us, they are are assured to get:
- an approved power supply;
- a motorzoo warranty under Australian consumer law;
- access to support, ongoing replaceable parts and consumable items.
We have customers from Coogee to Cairns, and it would not be fair for everyone to be charged the same.
One thing that we will do is offer free shipping to residents of the greater Sydney region, if they request it.
- And that’s only because we are unable to offer the option of pick-up from our Sydney warehouse. So it was only fair to deliver for free.
- Customers in the greater Sydney region can just ask for a coupon code, and the shipping cost can be deducted at checkout.
Regarding merchant fees, we have a confession to make. we think they are too expensive, and we just don’t like paying them.
Here’s why:
- Paying away 2% or more to someone on every sale just because they step in between your bank and ours just doesn’t seem like good value
- And when you are as committed as we are to providing good value to customers, it’s just inconsistent with our values, pardon the pun!
So we give the choice on this to you, the customer. We offer a lot of payment gateways, as you would notice on our checkout page.
We also offer customers the option of paying by direct bank deposit if they want to save on merchant fees. It’s only fair.
Frank, from Melbourne, asks if we can come out to his place and demonstrate the outboards.
It is another of the most common outboard motor questions that people ask.
Well, we are an eCommerce business based in Sydney so that’s not really possible.
But:
But:
- We do have a showroom on the waterfront, at the Spit, in Middle Harbour, Sydney.
- Customers can come to our showroom, by appointment, and it may be possible to test our motors there.
- Customers also have a 30 day return window to decide whether the motor they choose is fit for purpose for their boat.
That’s how we enable our customers to demonstrate for themselves that our devices will work !
More Electric Outboard Motor Questions Answered In Our Articles
The Era of Electric Motors Is Here!
A new line of small engines is revolutionising our waterways.
These battery driven electric motors are gradually replacing the legacy petrol driven small engines of the past.
Small petrol engines were a great innovation in their day.
Especially two-stroke engines, which were simple to and reliable to maintain and operate.
But it has been found that two-stroke engines are extremely polluting.
So they have actually now been banned from sale in Australia, as new.
Research has shown that a small two stroke engine can produce as many emissions as ten cars over the period of one hour.
And this is not just hot air about CO2 and climate change.
These battery driven electric motors are gradually replacing the legacy petrol driven small engines of the past.
Small petrol engines were a great innovation in their day.
Especially two-stroke engines, which were simple to and reliable to maintain and operate.
But it has been found that two-stroke engines are extremely polluting.
So they have actually now been banned from sale in Australia, as new.
Research has shown that a small two stroke engine can produce as many emissions as ten cars over the period of one hour.
And this is not just hot air about CO2 and climate change.
No, there are many noxious chemicals and unburnt hydrocarbons emitted from small internal combustion engines.
That’s because small petrol engines mostly don’t have the emission controls that you see on motor vehicles.
Electric motors have no emissions, and they operate at much higher efficiency too!
Only about 20% of the energy used in an electric motor is lost as heat.
This compares with about 80% of the energy input of a petrol engine being lost as heat.
That’s because small petrol engines mostly don’t have the emission controls that you see on motor vehicles.
Electric motors have no emissions, and they operate at much higher efficiency too!
Only about 20% of the energy used in an electric motor is lost as heat.
This compares with about 80% of the energy input of a petrol engine being lost as heat.
What does motorzoo do?
motorzoo offers a diverse range of electric outboard motors.
We carry budget model trolling motors for small craft.
And we also have high performance electric outboards with unique patented features.
We ensure that boat owners get tha right-size solution for their power needs.
Whether you have been looking for a 1hp trolling motor, or a 20hp engine for your watercraft, you can compare our models.
You can also find user guides for our engines online here.
Check out our 48V-x050, 48V-x010, and 48V-x020 models.
And have a look at the challenges they can overcome.
We’re sure that you will find that our motors compare very favourably.
If you’re not sure which motor is ideal for you, shoot us your outboard motor questions.
We’d love to chat.
Want to Find Out More?
Would you like to discuss the suitability of our devices to your situation?
Please just fill out the enquiry form.
Alternatively, if you would prefer to speak to us first,
please call us on (1 3000 76268)