motorzoo warranty policy
Assurance Of An Australian Warranty
The motorzoo warranty policy provides assurance to all of our customers.
That’s because our electric outboard motors are covered by an Australian warranty.
If owners feel there is a warranty issue, they can fill out an online form, or simply contact us.
When the motors don’t behave as owners expect, the issue can often be resolved by following instructions.
Instructions can be found either from;
- online manuals; or,
- one of the informative video tutorials on our website, or
- on YouTube.
Or, a part may be lost, missing or broken, in which case it can be easily replaced.
If you get one of our motors and know straight away that it’s not going to be fit for your purpose,
motorzoo will also accept returns.
The item should be unused and returned in its original packaging, if possible.
In such cases, some costs such as shipping and financial payment fees are unfortunately unable to be refunded.
But you have the assurance that you can get your money back on the item if it’s not for you.
Some items also have a ‘trial purchase’ plan, which customers can also take advantage of.
Some consumable items may not be covered under the motorzoo warranty policy.
That is when the item has been damaged due to misuse.
For example:
- Propeller blades, sacrificial anodes, tiller throttles, top covers,
- battery cases, battery terminals,
- battery leads,
- motor drive shafts and casings.
LiFePo4 batteries are not the same as Lithium-Ion Batteries.
LiFePo4 cells are not reactive to water, and are much safer in the marine environment.
Our smart LiFePo4 batteries are hermetically sealed, and have a bluetooth monitoring chip sealed inside.
This chip will continue to draw some power when the battery is not in use, and so the battery should be re-charged regularly.
This chip will continue to draw some power when the battery is not in use, and so the battery should be re-charged regularly.
If they are neglected, these sensitive components may not be able to regain full charge.
motorzoo is governed by the laws of New South Wales, and observes all Australian laws.
This includes Consumer Law and Electronic Safety regulations.
What does motorzoo do?
motorzoo offers a diverse range of electric outboard motors. Our budget range of trolling motors, from 1hp to 3hp:
- See our 12V-01×0, 48V-01×0, and 48V-02×2 models.
And our high performance range, from 5hp to 20hp:
- See our 48V-03×0, 48V-06×5, and 48V-11×5 models.
These models have some unique patented features.
You may need a 1hp trolling motor, or a 20hp power plant. We can provide right-size solution for your power needs. You can also find user guides for our engines online here. You will find that our motors compare very favourably. If you want to know more, shoot us a question.
Want to Find Out More?
Please just fill out the enquiry form, and we will respond.
Alternatively, you may prefer to speak to us. Call (1 3000 76268)