motorzoo

motorzoo warranty policy

Assurance Of An Australian Warranty

The robotzoo warranty policy provides assurance to all of our customers.
That’s because our devices are covered by an Australian warranty.
If owners feel there is a warranty issue, they can fill out an online form, or simply contact us.
When the bots don’t behave as owners expect, the issue can often be resolved by following instructions.
Instructions can be found either from;
Or, a part may be lost, missing or broken, in which case it can be easily replaced.
If you receive one of our devices and know straight away that it’s not going to be fit for your purpose, robotzoo will also accept returns.
The device should be unused and returned in its original packaging, if possible.
In such cases, some costs such as shipping and financial payment fees are unfortunately unable to be refunded.
But you have the assurance that you can get your money back on the device if it’s not for you.
Some items also have a ‘trial purchase’ plan, which customers can also take advantage of.

 

Some consumable items may not be covered under the robotzoo warranty policy, if they have been damaged during use.
For example:
  • Mower blades, blade rotors, blade guards, top covers, wheels,
  • pool cleaner rollers, lithium batteries,
  • window cleaner cloths & ropes,
  • floor cleaner brushes & filters, etc.
Lithium batteries must be constantly maintained at full charge (recharged at least every 2 months) to be covered under warranty.
If they are neglected, these sensitive components will not be able to regain full charge, and the device will not operate (as a safety feature).
robotzoo is governed by the laws of New South Wales, and observes all Australian laws.
This includes Consumer Law and Electronic Safety regulations.

What does robotzoo do?

Our clever devices help households do mundane chores and maintain the floors, windows, pools and lawns.

There’s a robot for almost every chore:

  • Automatic battery driven robotic lawnmowers;
  • Cordless pool cleaning robots;
  • Frameless glass detecting robotic window cleaners; and,
  • Self-emptying robotic floor vacs.

You can confidently source them all from the one responsible local supplier with a local warranty for every device.

Want to Find Out More?

If you would like us to assess the suitability of your pool or lawn for our devices, please just fill out the enquiry form. Alternatively, if you would prefer to speak to us first, please call us on 1 3000 ROBOT. (1 3000 76268)
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